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Chatbots for post-sales customer support

Service description

We provide AI-driven chatbots to optimize post-sales support processes by automating customer interactions and resolving inquiries efficiently. These chatbots reduce response times, improve customer satisfaction, and free up resources, enabling your team to focus on higher-value tasks.
Expected results: Reduced response times, improved customer satisfaction, more efficient use of support resources, increased automation in customer service, and enhanced customer experience with 24/7 assistance.
Methodology: Assessment: Analyze the existing customer support workflows, including common post-sales queries, response times, and customer satisfaction levels.
Needs Assessment: Identify common customer inquiries and pain points.
AI Training: Train chatbots using historical customer interactions and support queries.
Integration: Embed chatbots in existing support systems and communication channels (e.g., website, mobile app).
Continuous Improvement: Use customer feedback and chatbot performance metrics to fine-tune the chatbot’s accuracy and responses.
Monitoring & Optimization: Monitor chatbot interactions and improve capabilities based on real-time customer feedback.
Target: Manufacturing & Automotive
  • Organisation: REPLY
  • Type: Experiment
  • SUT/E: RAG Systems based on Gen AI
  • Average duration: 4.0 -- 6.0 months
  • Contact: m.diflorio@reply.it

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Co-Funded by the European Union Under grant agreement number 101100707

Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Directorate-General for Communications Networks, Content and Technology. Neither the European Union nor the granting authority can be held responsible for them.

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